Returns & Exchanges

Last updated: October 27, 2026

At ShapeNovo, we want you to shop with confidence. The following policy explains how eligible returns, refunds, and exchanges work.

30-Day Returns

You may request a return of an eligible item within 30 days after delivery. Items must be unworn, unwashed, unused, in original condition, free of stains, odors, damage or signs of use, and accompanied by proof of purchase. Original tags and packaging must be included where applicable.

Hygiene and Intimate Apparel

For hygiene and safety, underwear, panties, and intimate apparel with removed hygiene seals are not eligible for change-of-mind returns. Bras, bodysuits, and shapewear may be returned if they meet the eligibility criteria above and were not clearly marked final sale before purchase. Swimwear must retain its original hygiene liner. These exclusions do not restrict rights relating to defective, damaged, or incorrectly supplied goods.

How to Request a Return

Email support@shapenovo.com with your order number, product name, and reason for return. Our team will provide return instructions and the applicable return address. Please contact us before sending any item back.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, a description of the issue, and photos when available. Once verified, we will offer an appropriate remedy, including a replacement or refund, at no additional cost to you.

Return Shipping

Customers pay return shipping for eligible change-of-mind returns. For verified damaged, defective, or incorrectly shipped items, ShapeNovo covers reasonable return shipping when a return is required. Original shipping charges for change-of-mind returns are generally non-refundable unless required by law.

Refund Processing

After we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days of approval. Banks and payment providers may take additional time to post the funds. If more than 15 business days have passed since approval, please contact us.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases. To select a different size or style, request a return for an eligible item and place a new order. Contact us for help with defective or incorrectly supplied items.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate requests before processing or shipping; cancellation cannot be guaranteed once fulfillment has begun.