Return & Refund Policy

Last updated: October 27, 2026

At ShapeNovo, your satisfaction matters to us. We want you to shop with confidence and understand our return and refund process.

1. 30-Day Return Policy

We accept returns of eligible products within 30 days of the date your order is delivered.

To qualify for a return, items must be:

• Unworn, unwashed, and unused.

• In their original condition, with tags and original packaging where applicable.

• Free from stains, odors, damage, or signs of use.

• Accompanied by proof of purchase or an order number.

2. Hygiene & Intimate Apparel

For hygiene and safety reasons, underwear, panties, and intimate apparel with removed hygiene seals are not eligible for change-of-mind returns.

Bras, bodysuits, and shapewear may be returned if they meet the eligibility requirements above and were not designated as final sale before purchase.

Swimwear must have its original hygiene liner intact.

These restrictions do not limit your rights concerning defective, damaged, or incorrectly supplied merchandise.

3. How to Request a Return

To initiate a return, contact:

Email: support@shapenovo.com

Include your order number, product name, and reason for returning the item.

Our support team will review your request and provide return instructions, including the applicable return shipping address.

Please do not send items back without contacting us first.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photos when available.

Once verified, we will offer an appropriate resolution, such as a replacement or refund, at no additional cost to you.

5. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly shipped items, ShapeNovo will cover reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable for change-of-mind returns, unless required by applicable law.

6. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact support@shapenovo.com.

7. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you need a different size or style, you may request a return of an eligible item and place a new order.

For defective or incorrectly supplied items, contact our support team for assistance.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@shapenovo.com.

We will attempt to accommodate cancellation requests before an order is processed or shipped. Cancellation cannot be guaranteed once fulfillment has begun.

9. Contact Us

For questions about returns, refunds, or exchanges:

ShapeNovo Customer Support

Email: support@shapenovo.com

Website: https://shapenovo.com

This policy does not affect any non-excludable rights you may have under applicable consumer protection laws.